Consumer Refund Policy
We hope you love your food, but if you’re not completely happy with your order, please notify us within 24 hours of receiving it and we will work to make it right. Contact firstname.lastname@example.org
Keep in mind that our vendors make many products by hand and use traditional, artisanal processes. Food might vary in appearance from the photos displayed on the site: perfection is imperfect.
Vendor Refund Policy
We process refunds for customers from our customer service department where possible. We do not facilitate returns or exchanges of food, regardless of type. When reasonable, we will honor returns of hardware and other non-consumable items.
In the case of orders exceeding $250, we will first refer the refund request to you and hold resolution for 24 hours pending vendor input.
Valid returns are divided by origin of error:
In the case of an error on the part of a vendor, we will credit the customer an amount at our discretion (not exceeding the total price of the order, including shipping), and deduct that same amount from your next ACH payment on a net 10 basis.
Vendor errors can include:
- mispacks of lesser or greater value
- defective packaging
- packed after “use by / sell by” date
In the event of a shipper error, we will credit the customer an amount at our discretion (not exceeding the total price of the order, including shipping) and refer vendors to the shipper refund policies.
Shipper errors can include:
- Package damage
- Temperature abuse
- Package loss or delay
In the case of an error on the part of our staff, we will credit the customer and vendor an appropriate amount to cover the transaction.
In the event that a customer is dissatisfied with their product for subjective matters of taste—de gustubus non est disputandem—we will refer them to the vendor and honor the vendor’s decision regarding refunds.